Frequently Asked Questions

Everything you need to know about shopping with New Kids on the Block.

What is your standard shipping timeframe?

We process orders within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international deliveries may take 7-14 business days depending on your location.

What is your return policy?

We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label.

How do I know which size to choose?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.

Are your materials sustainably sourced?

Yes, we are committed to ethical fashion. 80% of our current collection is made from organic cotton or recycled polyester, and we vet all our manufacturing partners for fair labor practices.

Can I modify or cancel my order after it has been placed?

Orders are processed quickly, but we have a 60-minute window where modifications or cancellations can be made. Please contact our support team immediately via live chat for assistance.